Terms and conditions

Terms & Conditions

Welcome to Woodberry . By accessing our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.

1. General

This website is operated by Woodberry Australia. Throughout the site, the terms “we”, “us” and “our” refer to Woodberry Australia. By using our website, you agree to be bound by these Terms & Conditions.

2. Product Information

We strive to provide accurate descriptions, images, and pricing for all our products. However, minor variations may occur, especially in handcrafted items like custom cricket bats. Colors, grains, and finishes may differ slightly from product photos.

3. Orders and Payment

All orders are subject to availability and acceptance.
Payments must be made in full before shipping.
We accept secure online payments via major credit/debit cards and third-party gateways.

4. Custom Orders

Custom-made bats are tailored specifically for each customer and are non-refundable unless they arrive defective or damaged. We recommend reviewing all specifications before placing a custom order.

5. Shipping

We ship domestically and internationally using trusted courier services (DHL, FedEx, UPS, etc.).
Delivery times may vary by location and shipping method.
Buyers are responsible for any applicable customs duties or taxes.

6. Returns & Refunds

Please refer to our Refund & Return Policy for detailed information on eligibility, timelines, and procedures.

7. Intellectual Property

All content on this website, including logos, product descriptions, images, and text, is the property of Woodberry Australia and may not be reproduced or used without written permission.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products or website. Product performance may vary depending on playing conditions and user handling.